As written today to the administrative staff at Squarespace....
I have a personal concern that was not raised during the process of my consumer request.
While I respect Squarespace honors the ideals of diversity in its employee makeup, you should always be aware of insider threats posed by those who operate from within engineering, hacking and development communities. Some of these groups will and have inserted their personal policy and political beliefs from the administrative PaaS, as No-Platform unionists, https://en.wikipedia.org/wiki/No_Platform .
What online collectivists decide personally does not suit their political preferences changes along with the preferences of their leadership. It isn't based on fact, reality or grounded legal principle. It's more often based on list serve anarchy where it can, and does, get very petty. If they feel you have spurned their hierarchy or objectives, rejected their doctrine or refused their invitations to obey the orders of the collective you can become a target of their campaign activity.
I certainly don't care what anyone believes politically if they're doing their job and honoring the Terms of Service put forward in contract with paying users. However, No-Platform Union admins deliberately use their employed position as platform or cloud service admins to deliver lower-level DDOS 'attacks' to paying or contracted users to infringe upon or strategically block their messaging and their speech. It's denial of service from the admins desk.
While it would be shameful for these people to abuse their position at a platform, like Squarespace.com, you bear the risk if the company is in breach of contract based on their misbehavior. Allowing the threat of their personal obstruction to prevail unchecked in an agnostic service environment is the very definition of an insider threat. I would encourage you to seek out the services of a risk investigation and insider threat evaluations firm.
Frankly, if they are not brave enough to confront perceived infractions in the clean public light of debate, they are cowards. You don't owe them any host opportunity to oppress your patrons or steal precious man hours undoing their damage to your customer environment.
Please consider and heed my warning. I will post this to my restored blog site environment; which is and will continue to be a professional site where important views are shared.
Thank you for the work you have performed with me on your beautiful platform. I hope you will be brave enough to audit the actions of your staff before it impacts customer fulfillment obligations.
Sincerely,
Sheila Dean